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Speed to lead in home services: the first response wins.

Customers with an urgent problem contact more than one company. How quickly you respond decides who gets the job. Here is how to find your real response time and shorten it.

5 min readServiceRoot

Find your real number

Do not estimate it. Pull last month’s form submissions, chats and missed calls, and compare the time each arrived with the time someone first responded. Look at evenings and weekends separately.

Where the time goes

Delays rarely come from people ignoring leads. They come from leads arriving in places nobody is watching: an inbox checked twice a day, a marketplace app on one person’s phone, a voicemail box.

Closing the gap

Put every lead in one place, respond automatically when nobody can respond personally, and follow up on anything that does not book. Speed matters most on the first contact, but consistency matters on every one after it.

Keep reading

Dispatch6 min read

How to coach dispatchers without listening to every call.

Your dispatchers decide how many leads become jobs. Coaching them usually means random call reviews nobody has time for. There is a better way to find the calls that matter.

Read AI5 min read

AI CSR or answering service? What the difference means for bookings.

An answering service takes a message. An AI customer service rep can qualify the job and schedule it. Here is how to decide what your business needs.

Read

See every opportunity, every job and every dollar in one place.

Thirty minutes on your own calls, leads and marketing. You leave knowing exactly where your business is leaking.

  1. 01Pick a time that works
  2. 02We walk through your leads and calls
  3. 03You see what to fix first